General Terms and Conditions – Hotel
General/Conclusion of Contract
The General Terms and Conditions relate to the accommodation services of the Château-Hotel André Ziltener in Chambolle-Musigny (hereinafter referred to as CHAZ) and the legal relationship with our guests.
Through reservations made by phone or in writing, as well as our confirmation of reservation, a contract is formed between the guest and CHAZ. The General Terms and Conditions automatically form part of this contract and are acknowledged by the guest.
Credit card details must be provided as a means of security. These details are treated as confidential and merely serve as a booking guarantee. No advance charges are made. The hotel reserves the right to carry out credit card authorizations.
In the event of a no-show or cancellation, cancellation fees may be charged (see “Cancellation Fees”). By accepting the General Terms and Conditions, you give your express consent for cancellation fees to be charged to your credit card.
Arrival and Departure
Unless otherwise agreed, the room is at guests’ disposal from 2 p.m. on the day of arrival. If possible, rooms may also be made available at an earlier time. On the day of departure, the rooms are to be vacated by 11 a.m. at the latest.
Cash payments and payments by credit card (Visa, MasterCard, and American Express) are accepted. The final payment is to be settled before departure. Registered groups must make an advance payment of 50% of the total amount six weeks prior to arrival, at the latest. The advance payment counts against the final payment. Unless otherwise indicated, all prices are stated per room and night, including VAT and visitor’s tax. Breakfast is charged separately.
The following cancellation fees apply once the contract has been concluded.
Individual reservations (up to 2 rooms):
Up to 7 days prior to arrival:
Up to 3 days prior to arrival:
50% of the cost of the agreed stay
One or two days prior to arrival, on arrival (or in the event of a no-show):
100% of the cost of the agreed stay
Group reservations (from 3 rooms):
Up to 4 weeks prior to arrival:
The advance payment will be refunded in the form of a voucher.
Up to 2 weeks prior to arrival:
50% of the cost of the agreed stay
Up to 2 days prior to arrival:
80% of the cost of the agreed stay
One day prior to arrival, on arrival (or in the event of a no-show): 100% of the cost of the agreed stay
Advance payments count against the cancellation fee or are refunded in the form of a voucher.
Use of Hotel Rooms
Guests are obliged to use and treat their hotel rooms and the hotel’s facilities with due care. Guests are liable for damages arising if they are unable to prove that they were not at fault. Damages are to be immediately reported to the hotel’s management.
On request, an additional bed for children can be set up in the room. No fees are charged for children up to the age of 12 sleeping in their parents’ room; for children above the age of 12, additional fees apply (see “Prices”).
All our rooms are non-smoking rooms. For security reasons, the rooms are fitted with smoke and fire alarms.
Well-behaved pets are welcome, on the condition that they are not too big. In any case, pets have to be registered in advance. Due to increased cleaning requirements, a fee of EUR 30.00 can be charged in addition to the boarding price for pets.
All shipments are subject to French law. The place of jurisdiction for all disputes is Beaune.